Terms of service

Welcome to Macra. These Terms and Conditions describe the terms and conditions applicable to your access and use of the website at macra.com (the "Site"). This document is a legally binding agreement between you as the user(s) of the Site (referred to as "you", "your", "Customer", or "User" hereinafter) and Macra (referred to as "we", "our", "Macra" hereinafter).

ARBITRATION AND CLASS ACTION WAIVER NOTICE: YOU UNDERSTAND THAT THESE TERMS CONTAIN A PRE-DISPUTE ARBITRATION CLAUSE. YOU AGREE THAT DISPUTES BETWEEN YOU AND MACRA WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. WE EXPLAIN SOME EXCEPTIONS AND HOW YOU CAN OPT OUT OF ARBITRATION BELOW.

01 Application and Acceptance of the Terms

1.1 Your use of the Site and Macra's services and products (collectively the "Services" hereinafter) is subject to the terms and conditions contained in this document and any other rules and policies of the Site that Macra may publish from time to time. This document and such other rules and policies of the Site are collectively referred to below as the "Terms". By accessing the Site or using the Services, you agree to accept and be bound by the Terms. Please do not use the Services or the Site if you do not accept all of the Terms.
1.2 You may not use the Services and may not accept the Terms if (a) you are not of legal age (at least 18 years old) to form a binding contract with Macra, or (b) you are not permitted to receive any Services under the laws of local countries / regions including the country / region in which you are resident or from which you use the Services.
1.3 You acknowledge and agree that Macra may amend any Terms at any time by posting the relevant amended and restated Terms on the Site. By continuing to use the Services or the Site, you agree that the amended Terms will apply to you.
1.4 If Macra has posted or provided a translation of the English language version of these Terms, you agree that the translation is provided for convenience only and that the English language version will govern your use of the Services or the Site.
1.5 You may be required to enter into a separate agreement, whether online or offline, with Macra or our affiliates or subsidiaries for any Service ("Additional Agreements"). If there is any conflict or inconsistency between the Terms and an Additional Agreement, the Additional Agreement shall take precedence over the Terms only in relation to that Service concerned.

02 Provision of Services

2.1 You must register on the Site in order to access and use some Services. Further, Macra reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) to Users or subject to other conditions that Macra may impose in our discretion.
2.2 Some Services may be provided by Macra's affiliates or subsidiaries on behalf of Macra.
2.3 Services (or any features within the Services) may vary for different regions and countries. No warranty or representation is given that a particular Service or feature or function thereof or the same type and extent of the Service or features and functions thereof will be available for Users. Macra may in our sole discretion limit, deny or create different levels of access to and use of any Services (or any features within the Services) with respect to different Users.
2.4 Macra may launch, change, upgrade, impose conditions to, suspend, or stop any Services (or any features within the Services) without prior notice except that in case of a fee-based Service, such changes will not substantially adversely affect the paying Users in enjoying that Service.

03 Users Generally

3.1 As a condition of your access to and use of the Site or Services, you agree that you will comply with all applicable laws and regulations when using the Site or Services.
3.2 You agree to use the Site or Services solely for your own private and internal purposes. You agree that (a) you will not copy, reproduce, download, re-publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. available on or through the Site (the "Site Content"), and (b) you will not copy, reproduce, download, compile or otherwise use any Site Content for the purposes of operating a business that competes with Macra, or otherwise commercially exploiting the Site Content.
3.3 For more information regarding how Macra collects, uses, and discloses your personal information, please review our Privacy Policy.
3.4 Macra may allow Users to access content, products or services offered by third parties through hyperlinks, API or otherwise to such third parties' websites. You are cautioned to read such website terms and conditions and/or privacy policies of any third party websites before using them. You acknowledge that Macra has no control over such third parties' websites, does not monitor such websites, and shall not be responsible or liable to anyone for such websites, or any content, products or services made available on such websites.
3.5 You agree not to undertake any action to undermine the integrity of the computer systems or networks of Macra and/or any other User nor to gain unauthorized access to such computer systems or networks.

04 Products and Transactions

4.1 Macra offers dietary supplement products including CB-628 Count.Less.Carbs and HP-719 Own.Your.Happy. These statements have not been evaluated by the Food and Drug Administration. Macra products are not intended to diagnose, treat, cure, or prevent any disease.
4.2 You agree to provide all information and materials as may be reasonably required by Macra in connection with orders placed on the Site. Macra has the right to suspend or terminate your account if you fail to provide the required information and materials or provide inaccurate or fraudulent information.
4.3 Each User agrees that Macra shall not be liable or responsible for any damages, claims, liabilities, costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise as a result of or in connection with any use or storage of any products purchased from Macra.
4.4 When you make a purchase, you agree that the risk of loss transfers from Macra to you from the moment our shipping carrier delivers your order to the destination provided in your purchase.
4.5 To the extent we run any promotions or provide any discounts or subscription bundles, you agree to any additional rules and regulations that may apply to such promotions, discounts, or bundles. Subscription discounts and promotional pricing are applicable to non-returned products only, and adjustments may be made retrospectively on transactions to correctly reflect the promotion earned in the event of order cancellation or returned products.

05 Subscriptions

5.1 Macra offers subscription plans for recurring product deliveries. Current subscription options include a 30-day plan and a 90-day prepaid plan, each offered at a discount from the one-time purchase price.
5.2 You may cancel, pause, or modify your subscription at any time by logging into your account or contacting us at hello@macra.com. Cancellations take effect at the end of your current billing cycle. No refunds will be issued for partial billing periods.
5.3 Subscription pricing, discounts, and included gifts are subject to change. Any changes will apply to future billing cycles and will not affect your current active period.

06 Returns, Refunds, and Guarantee

6.1 Macra offers a 90-day money-back guarantee from the date of purchase. If you are not satisfied with your product, you may request a refund within 90 days.
6.2 All returns and refund requests are subject to our Returns Policy, available at macra.com/returns. By making a purchase, you agree to the terms outlined in our Returns Policy.
6.3 Refund requests are handled on a case-by-case basis. Please contact hello@macra.com to initiate a return.

07 Limitation of Liability

7.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PRODUCTS AND SERVICES PROVIDED BY MACRA ON OR THROUGH THE SITES ARE PROVIDED "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS", AND MACRA HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
7.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, MACRA MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENT STATUS OF ANY INFORMATION PROVIDED ON OR THROUGH THE SITES.
7.3 Any material downloaded or otherwise obtained through the Site is done at each User's sole discretion and risk and each User is solely responsible for any damage to computer systems or loss of data that may result from such download.
7.4 Each User hereby agrees to indemnify and hold harmless Macra, our affiliates, directors, officers and employees from any and all losses, damages, claims, liabilities (including legal costs) which may arise, directly or indirectly, as a result of any claims asserted by third parties relating to products offered or displayed on the Site.
7.5 Macra shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever, whether in contract, negligence, tort, equity or otherwise.
7.6 Notwithstanding any of the foregoing provisions, the aggregate liability of Macra with respect to each User for all claims arising from the use of the Site or Services during any calendar year shall be limited to the greater of (a) the amount of purchase price the User has paid to Macra during the calendar year; or (b) $1,000.

08 Force Majeure

Under no circumstances shall Macra be held liable for any delay or failure or disruption of the content or services delivered through the Site resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer or telecommunications equipment failures, electrical power failures, strikes, labor disputes, riots, fires, flood, storms, explosions, acts of God, war, governmental actions, or non-performance of third parties.

09 Intellectual Property Rights

9.1 Macra is the sole owner or lawful licensee of all the rights and interests in the Services, Site and the Site Content. The Site and Site Content embody trade secrets and other intellectual property rights protected under worldwide copyright and other laws.
9.2 "MACRA" and related icons and logos are trademarks or service marks of Macra. You may not use any trademark, service mark or logo of Macra or its partners without prior written approval.

10 Notices

10.1 All legal notices or demands to or upon Macra shall be made in writing and sent to Macra at: hello@macra.com.
10.2 All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User to Macra, or by posting such notice or demand on an area of the Site that is publicly accessible without a charge.
10.3 You agree that all agreements, notices, demands, disclosures and other communications that Macra sends to you electronically satisfy the legal requirement that such communication should be in writing.

11 General Provisions

11.1 Subject to any additional agreements, the Terms constitute the entire agreement between you and Macra with respect to and govern your use of the Site and Services, superseding any prior written or oral agreements in relation to the same subject matter herein.
11.2 Macra and you are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by the Terms.
11.3 If any provision of the Terms is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall remain valid and be enforced.
11.4 Macra's failure to enforce any right or failure to act with respect to any breach by you under the Terms will not constitute a waiver of that right nor a waiver of Macra's right to act with respect to subsequent or similar breaches.
11.5 Macra shall have the right to assign these Terms to any person or entity. You may not assign, in whole or part, these Terms to any person or entity.
11.6 In any action to enforce the Terms, the prevailing party will be entitled to reasonable costs and attorneys' fees.
11.7 The Terms shall be governed by the laws of the State of Delaware without regard to its conflict of law principles.
11.8 ARBITRATION NOTICE: If you have a legal dispute with Macra, except where prohibited by applicable law, you and we hereby agree that any dispute, claim or controversy between you and Macra that arises from or relates in any way to these Terms shall be exclusively resolved through binding individual arbitration. You and Macra each waive the right to a jury trial and the right to litigate disputes in court in favor of individual arbitration. You and Macra each waive the right to file or participate in a class action against the other or otherwise to seek relief on a class basis.

12 Contact Us

If you have any questions about these Terms, please contact us at hello@macra.com.